🚀 Launch Your IT Career with Wipro: Apply for Service Desk Analyst – L1 Jobs in Bengaluru

If you’re searching for entry-level IT jobs in Bengaluru or aiming to break into the corporate tech world with one of India's top IT companies, Wipro has the perfect opportunity for you. The company is hiring Service Desk Analysts – L1 to join their team in Bengaluru, Karnataka—a vibrant tech hub where innovation meets career growth.

🌟 Why Join Wipro in 2025?

Wipro Limited is a global leader in technology services and consulting, with a powerful presence in over 65 countries and a workforce of 230,000+ professionals. Wipro is recognized for driving digital transformation, building future-ready enterprises, and fostering a culture of inclusion, growth, and reinvention. If you want to grow your IT support career in a global organization, this is the place to be.

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🧑‍💻 Job Role: Service Desk Analyst – L1

As a Service Desk Analyst at Wipro, you’ll be the first line of support for Wipro’s B2B clients, helping them troubleshoot and resolve common technical issues. This entry-level IT role is perfect for graduates, freshers, or anyone with a passion for IT support, client servicing, and process improvement.

🎯 Key Responsibilities:

• Provide Level 1 technical support to clients via phone, email, chat, and portal.

• Become familiar with client-specific applications and processes.

• Follow standard operating procedures (SOPs) and maintain accurate ticket logs.

• Ensure SLA and TAT adherence as per service delivery commitments.

• Identify gaps in support processes and suggest improvements.

• Escalate unresolved issues to appropriate internal teams.

🧠 Required Skills and Competencies

Wipro is looking for tech-savvy, client-focused professionals with:

• Basic understanding of computer systems, MS Office tools, and service desk platforms.

• Excellent English communication skills, both written and verbal.

• Ability to work in rotational shifts, including weekends and night shifts.

• Strong analytical and problem-solving skills.

• Good interpersonal skills and customer-first attitude.

🎓 Educational Qualifications

This role is open to:

• Fresh graduates from any stream.

• Individuals with prior experience in IT support, even as interns.

• Those passionate about building a career in technical support and service desk operations.

📍 Job Location: Bengaluru, Karnataka

If you're located in or near Bengaluru, or are open to relocating to India's Silicon Valley, this Wipro Service Desk Analyst job could be your gateway to a long-term career in IT.

💼 Work Environment & Benefits

• Full-time role with 5-day workweek (including shifts on weekends).

• Complete night shifts with two-way cab availability.

• Professional development through Wipro’s continuous learning ecosystem.

• Access to internal job mobility and promotion pathways.

• Inclusive work culture supporting people with disabilities and diverse backgrounds.

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📢 How to Apply

Don’t miss out on this opportunity! Take the next step toward a rewarding tech career with a company that invests in your growth and values your contribution.

👉 Apply Now for Service Desk Analyst – L1 at Wipro, Bengaluru

💬 Final Thoughts

Whether you’re a fresher looking for IT jobs in Bengaluru or someone looking to switch to a global IT support role, this Wipro Service Desk Analyst – L1 position is a golden opportunity. With competitive benefits, growth opportunities, and a work culture driven by innovation and respect, Wipro is the right launchpad for your tech journey in 2025.

📝 Apply now and start a future-proof career with Wipro!